Reducing Cloud Infrastructure Costs with Private Cloud Managed Services

  • Client

    :

    A mid-sized hosting service provider based in Texas, USA

  • Objective

    :

    Reduce infrastructure costs for Enterprise Clients while preserving the Cloud Environment services and features

  • Delivered by Nuventure

    :

    Complete Migration of Enterprise Environment from Public Cloud to Private Cloud Services, with Dedicated Engineering Team & 24x7 Support Team

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The Challenge

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01

Monthly cloud infrastructure costs reaching upto $9000 with existing public cloud setup

02

Need for dedicated private cloud solution to serve enterprise hosting clients

03

Lack of 24/7 technical expertise to manage complex cloud infrastructure (due to lack of proper documentation)

04

Scaling challenges with existing team unable to handle growing managed services demand

05

Weekend and holiday coverage gaps affecting client SLA compliance

Our Solution

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Migrated to cost-effective private cloud infrastructure using Apache CloudStack.

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Provided dedicated 4-engineer pod providing 24/7 follow-the-sun support coverage.

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Established L2-L4 support desk with expertise in WHM/cPanel, Plesk, and DirectAdmin.

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Set up automated backup solutions using Veeam and ensured that all backups follow 3-2-1 Backup Rule.

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Provided professional services for security hardening of hypervisors, operating systems and server applications.

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Verified that security hardening procedure matches the ISO 27001 security management standards and controls.

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Implemented comprehensive monitoring using Zabbix for critical infrastructure, and Grafana-Prometheus stack for visualization.

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Provided personalized server deployments for custom business requirements.

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Managed Services Integration Highlights

Complete 24/7 infrastructure management with dedicated engineering support and automated client integration

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Client receives 24/7 infrastructure monitoring and immediate incident response in compliance with the SLA
01
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Dedicated engineering team handles server lifecycle management and capacity planning
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Automated ticketing system integration with client's existing Freshdesk ticketing platform
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Monthly scorecards and SLA reporting through dedicated Service Delivery Manager
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Proactive patch management and security updates during maintenance windows
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Business Impact

Results that Matter

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    Reduced Infrastructure Costs by 95%

    By lowering the AWS/Server capacity due to involvement of CDN

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    Achieved 99% Uptime SLA

    Through proactive monitoring and rapid incident response

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    40% Faster Ticket Resolution

    L2-L4 certified engineers resolving complex issues quickly

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    Expanded Managed Services Revenue by 35%

    Freed the client’s internal team to focus on sales and growth

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    Improved Client Satisfaction to 80% within 5 months

    Consistent 24/7 support coverage

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Why Nuventure

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Hosting Industry Expertise

15+ years specialized experience with hosting providers, data centres and network operation teams

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Certified Engineering Team

Skilled and professionally certified L2-L4 engineers, guaranteeing a peak in customer satisfaction

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Cost-Effective Excellence

Enterprise-grade delivery at 40-60%, which is less than US hiring costs

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Follow-the-Sun Support

True 24/7 and global coverage via ISO-certified technicians from different geographical locations

Great Ideas Deserve the Right Team!

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